Corrections, appeals and takedowns

Anything on a public page can be challenged, by the doctor it describes or by anyone who can show it is wrong.

Correcting a field

Every profile carries a “suggest a correction” control. Corrections to name, registration, qualification and speciality return to verification before publication. Everything else is targeted within 3 business days.

Removal

• A doctor who has retired, or whose registration is no longer current, can have the profile retired — it is removed from the index and from search on this site.
• A removed profile with no successor returns a genuine 404 or 410. We do not redirect removed profiles to the homepage.
• A merged profile redirects permanently to the surviving record, carrying its reviews and provenance with it.

Provenance

Every field records who supplied it, when it was checked, which source supported it and who approved it. Support can answer all four questions for any value on any page.

Appeals

A moderation decision can be appealed by either party. Appeals are reviewed by someone who did not make the original decision, and the outcome is recorded.

Other policies

• Verification methodology — What each verification label on a doctor profile means, which source it was checked against, and how often it is re-checked.
• Ranking and sorting — The published weights behind organic result order, and our commitment that payment is never an input to it.
• Review policy — What patients may write, what doctors may reply, what we refuse to sell, and our internal moderation targets.
• Editorial and medical review policy — Who writes and reviews health content on this site, how sources are handled, and what we will not publish.
• Advertising and sponsorship policy — What can and cannot be paid for on this platform, and how anything sponsored is separated and labelled.
• Privacy policy — What personal data this platform collects, why, for how long, and the rights you have over it under the DPDP Act.
• Terms of use — The rules for using the directory, for doctors listing on it, and for anyone posting a review.
• Grievance process — How to raise a complaint about a profile, a review, your data or the platform, who handles it, and the timelines that apply.