Terms of use

A product summary pending counsel review. The definitive terms will be published before the platform accepts public reviews.

The directory

• The site is a directory. It does not provide medical advice and it does not endorse any doctor.
• A verification label means what the verification policy says it means, and nothing more.
• Information is correct to the date shown on it. Confirm with the practice before you travel.
• Not for emergencies. Call 108.

Doctors

• You warrant that everything you submit is accurate and complies with the professional conduct rules that apply to you.
• You may not submit cure guarantees, outcome promises, unverified awards or superlatives.
• Changes to name, registration, qualification or speciality return to verification before publication.
• You may reply once to a review and must not reveal or confirm any health information in the reply.

Reviewers

• Reviews must be first-hand. No reviews by doctors or their staff, no competitor reviews, no incentivised reviews.
• Do not include diagnoses, report contents, phone numbers, addresses or anything identifying another patient.
• Reviews are moderated under the review policy and may be redacted or rejected.

Content and takedown

Anyone may report content. The corrections and takedown processsets out how reports, appeals and lawful orders are handled and preserved.

Other policies

• Verification methodology — What each verification label on a doctor profile means, which source it was checked against, and how often it is re-checked.
• Ranking and sorting — The published weights behind organic result order, and our commitment that payment is never an input to it.
• Review policy — What patients may write, what doctors may reply, what we refuse to sell, and our internal moderation targets.
• Corrections, appeals and takedowns — How to challenge anything on a public page, how removal and merges are handled, and what provenance we keep.
• Editorial and medical review policy — Who writes and reviews health content on this site, how sources are handled, and what we will not publish.
• Advertising and sponsorship policy — What can and cannot be paid for on this platform, and how anything sponsored is separated and labelled.
• Privacy policy — What personal data this platform collects, why, for how long, and the rights you have over it under the DPDP Act.
• Grievance process — How to raise a complaint about a profile, a review, your data or the platform, who handles it, and the timelines that apply.